Client care

Contact the House

A real person reads every message. Most enquiries are answered the same business day.

How to reach us

Whether it is a question about karat, a repair, an order that has not arrived, or a piece you would like made — start here.

Choosing the right channel gets you a faster answer.

Orders, deliveries, returns, stock, and anything about your account.

Karat, alloys, plating, tarnish, and which metal suits daily wear.

The four Cs, lab-grown stones, certification, and heirloom settings.

Custom design, heirloom resets, timelines, and pricing.

Rather talk in person?

Reserve an unhurried hour at the boutique nearest you. We will pull whatever you would like to see before you arrive.